Terms&Conditions

General terms and conditions

for the services of www.yocho.shop
Date: 20.01.2023

1. Applicability
(1) All offers, purchase agreements, deliveries and services based on orders placed by our customers (hereinafter "Customers") via the online store www.yocho.shop (hereinafter the "Online Shop"), operated by Kathrin Hasskamp [Fehrbelliner Str. 89, 10119 Berlin, Tel.: +49.30.54713504, hallo@yocho.shop] shall be subject to these General Terms and Conditions in the version applicable at the time of conclusion of the contract. By placing an order and ticking the box "I accept the General Terms and Conditions", the customer agrees to these General Terms and Conditions and they become part of the contract.

(2) The product range in our online store is aimed equally at consumers and entrepreneurs, but only to end users. Separate terms and conditions apply to dealers. For the purposes of these General Terms and Conditions, (i) a consumer is any natural person who enters into the contract for a purpose that can be attributed neither to his commercial nor to his independent professional activity (§ 13 of the German Civil Code - BGB) and (ii) an "entrepreneur" is a natural or legal person or a partnership with legal capacity who, when entering into the contract, acts in the exercise of his commercial or independent professional activity (§ 14 para. 1 BGB).

(3) Our offers are directed exclusively at adults. Customers who have not yet reached the age of eighteen require the consent of their legal representative to place an effective order in our webshop.

(4) The customer's terms and conditions shall not apply, even if we do not separately object to their validity in individual cases.

(5) Contracts with the Customer shall be concluded exclusively in German.

2. Conclusion of Contract
(1) Our offers in the online store are non-binding and merely represent an invitation to our customers to submit an offer to conclude a purchase contract for the respective product.

(2) The customer can select products in the online store and collect them by clicking the button "Add to shopping cart". By clicking on "Order now with costs", the customer places an order in the online store and makes a binding offer to purchase the relevant product. Before submitting the order, the data can be viewed at any time via the shopping cart.

(3) The purchase offer can only be made if these GTC are included in the contract by placing a check mark behind "I accept the General Terms and Conditions". We can accept the offer until the end of the third working day following the day of the offer.

(4) We will send the customer a confirmation of receipt of the offer immediately after receipt of the offer, which does not constitute acceptance of the offer, but merely informs our customer that we have received his order. The offer shall only be deemed accepted by us as soon as we declare acceptance to the customer by email or dispatch the goods. In this email and additionally or at the latest upon delivery of the goods, the contract text consisting of order, order confirmation, general terms and conditions and invoice will be sent. The purchase contract with the customer shall only be concluded upon our acceptance.

(5) Any customer who is a consumer is entitled to revoke the offer and return the goods in accordance with the special revocation instructions as described in section 10 and communicated to the customer again in the context of the order in the web store.

3. Prices and payment
(1) The prices stated include the statutory value added tax and other price components. In addition, there are any shipping costs. The shipping costs incurred shall be based on the standard tariff of the shipping company commissioned by us. Customs duties and similar charges shall be borne by the customer.

(2) Despite our best efforts, we cannot guarantee the accuracy of the information in the web store. Should the price stated in the web store be lower than the correct price intended by us due to an oversight, we will inform the customer of this error before accepting the order and give the customer the choice to keep the order at the correct price or to cancel it. The same applies if the description of the goods in the web store differs from the goods we have on hand (e.g. due to changes at our producers or suppliers). If the price stated in the web store is higher than the correct price, we will send the order to the customer and only charge the lower price.

(3) Unless otherwise expressly agreed, we deliver only against prepayment (in the manner specified in the online store on the order form) via Paypal or credit card, in each case against invoice.

(4) The customer shall have no right of set-off or retention unless the counterclaim is undisputed or has been finally adjudicated.

4. Shipping
(1) Unless expressly agreed otherwise, we shall determine the appropriate method of shipment and the shipping company at our reasonable discretion. Shipment shall be made to the address specified in the order process, unless expressly agreed otherwise.

(2) The shipping costs for standard shipping within Germany amount to 3.90 EUR. The amount of shipping costs to EU countries is 10.90 EUR. The costs are displayed in each case before the conclusion of the contract in the ordering process. For shipping to other countries, please contact us in advance at hallo@yocho.shop.

(3) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place here at the latest within 7 working days. The period for delivery begins on the day after the conclusion of the contract. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(4) Only the day on which the goods are handed over by us to the shipping company shall be decisive for compliance with the shipping date.

(5) The risk of accidental loss and accidental deterioration of the sold item shall not pass to the Buyer until the item has been handed over to the Buyer, even in the case of sale by delivery to a place other than the place of performance.

(6) In the event of delivery difficulties or if a product is no longer stocked, we reserve the right not to deliver the ordered product and to send you information about replacement products of the same or higher quality and price, which you can then order. If you do not wish to order such replacement products, we will refund any amounts you may have already paid to us for the unavailable products.

(7) If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of revocation. In case of an effective exercise of the right of revocation by the customer, the provision made in the seller's revocation instructions shall apply to the return costs.

(8) We are entitled to make partial deliveries of separately usable products included in an order, provided this is not unreasonable for the customer. In this case, we shall bear the additional shipping costs caused thereby. The customer's statutory rights shall remain unaffected.Translated with DeepL

5. Retention of title
We retain title to the goods delivered by us until full payment of the purchase price (including VAT and shipping costs) for the goods in question.

6. Warranty
(1) It does not constitute a material defect if the delivered goods deviate only insignificantly from the photo of the goods shown in the web store and the usability of the goods is not affected by this.

(2) The customer is requested to complain about delivered goods with obvious transport damages to the deliverer and to inform the seller. If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.

(3) If the delivered goods have a material defect, the customer may first demand that we remedy the defect or deliver defect-free goods. We may refuse the type of subsequent performance chosen by the customer if this is only possible at disproportionate cost.

(4) In the event that subsequent performance pursuant to Section 7 (2) fails or we refuse subsequent performance, the customer shall be entitled, in each case in accordance with the applicable law, to withdraw from the purchase contract, to reduce the purchase price or to claim damages or reimbursement of its futile expenses.

(5) In all other respects, the statutory warranty law shall apply.

7. Data protection
We use personal data of the customer exclusively in accordance with our privacy policy.


8. Cancellation policy - Right of withdrawal
(1) Consumers are generally entitled to a right of withdrawal.

(2) Further information on the right of withdrawal can be found in the seller's cancellation policy.


9. Applicable law and place of jurisdiction
(1) The purchase contract existing between us and the customer is subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods, subject to mandatory international private law provisions.

(2) If the customer is a merchant within the meaning of. § (2) If the customer is a merchant within the meaning of Section 1 (1) of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the courts in Berlin shall have exclusive jurisdiction for all disputes arising from or in connection with the relevant contractual relationship. In all other cases, we or the customer may bring an action before any court having jurisdiction based on statutory provisions.