Cancellation policy

Cancellation policy - Right of withdrawal

The following provisions apply exclusively to customers who place orders as consumers:

You have the right to revoke this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Kathrin Hasskamp, Fehrbelliner Str. 89, 10119 Berlin, +49 (0)30 54713504, hallo@yocho.shop) by means of a clear declaration (e.g. by means of a letter sent by post or by e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs, if applicable (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

Returns within Germany are free of charge. If you wish to return an order, please write to hallo@yocho.shop so that we can send you a return label.

Customers outside of Germany are responsible for all return shipping charges on orders. Duties and taxes paid are non-refundable.
Please email us at: hallo@yocho.shop and inform us of the return. Please use only insured shipping with tracking number for return and send us this number.

Be sure to keep your proof of posting until you receive confirmation from us that we have received your return. This receipt proves the return date and the receipt number of your return.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

For the exercise of the right of withdrawal you can use the following sample form, but this is not mandatory:

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).

To Kathrin Hasskamp, Fehrbelliner Str. 89, 10119 Berlin, Germany
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date

___________

(*) Delete where not applicable.